Flochat
API DocumentsWebsiteLog in
  • Start Here
    • Welcome 👋
    • Getting Support
    • FAQ's
    • Pricing Plans
  • GETTING STARTED GUIDE
    • Introduction
    • Set your goals
    • Building your chatbot
    • Maintain success
  • CHATBOT GUIDE FOR BEGINNERS
    • Introduction
    • What is a chatbot
    • Channels
    • Benefits & importance
    • Use cases
  • PLATFORM
    • Introduction
      • Change Password
      • Forgot Password
      • Getting Started Checklist
      • Platform Overview
      • Workspaces & Members
      • Integrations
        • Stripe
        • PayPal
        • Cloudinary
        • Shopify
        • Facebook Business
        • Calendly
        • Slack
        • Google Sheets
        • Data Store
        • Twilio
        • Signalwire
        • Email (SMTP / Gmail)
        • MailChimp
        • VideoSdk
      • Ecommerce
        • Setup Ecommerce
        • Use Ecommerce in the Flow
    • Connect to Channels
    • Website Chat
    • WhatsApp + 360Dialog
    • Email Templates
    • WhatsApp Cloud
  • Flow Builder
    • Flow builder overview
    • Field variable
    • Steps
      • Steps
      • Question step
      • Variable Operation
      • JSON Operation
      • External Request
      • Send Notification
      • Condition Step
      • Split Step
      • Go To Step
    • Sub Flows
      • Sub Flow
      • Workflow
      • Function Flow
  • Artificial Intelligence
    • OpenAI | ChatGPT
      • Connect OpenAI
      • Chat with AI Basics
      • What are Functions
        • Functions in Flows
        • Capturing Data
        • Generate function with AI
        • Combine chat completions & Functions
      • What are Embeddings
        • Create Embeddings
        • Add Embeds to your Flow
        • Error Handling
        • Combine Embeddings with Functions
    • GitBook Lens AI
  • Mini Apps
    • Stealth Seminar
  • Users
    • Live Chat
    • Bot Users
  • Bot Automation
    • Keywords
    • Sequences
    • Triggers
    • Comment Keywords
  • Contents
    • Custom Fields
    • Tags
    • One Time Notification (Facebook)
    • Personas
    • Menus
    • Customer Feedback (Facebook)
  • Tools
    • Error Logs
    • Testers
    • Admins
    • Multi Languages
    • Inbound Webooks
  • Broadcasting
    • Broadcasts
  • Developers
    • Chatbot API
  • BETA LAUNCH
    • Day One
Powered by GitBook
On this page
  • But what exactly is a chatbot?
  • Hybrid chatbots
  • Step 2. Channels
  1. CHATBOT GUIDE FOR BEGINNERS

What is a chatbot

Phones ringing, new emails coming in non-stop and colleagues working round the clock to keep up. A familiar image to many.

PreviousIntroductionNextChannels

Last updated 1 year ago

Phones ringing, new emails coming in non-stop and colleagues working round the clock to keep up. A familiar image to many. Customer Service as we know it today can be a cluttered mess. Customers who want immediate answers are reaching out through a variety of different channels. And all while service agents constantly feel like they’re one step behind.

Luckily, there is a solution. A proven solution to this constant stream of incoming conversations is to automatically answer them, as soon as they come in. And what better way to automate than using your very own conversational digital assistant: a chatbot.

But what exactly is a chatbot?

Artificial Intelligence can seem like a complex and intimidating concept straight out of science fiction, reserved only for the largest and most innovative companies. But reality offers a much more positive outlook. Nowadays, AI is more accessible than ever and just about anyone can think of new ways to use this exciting technology.

Conversational AI for chatbots is used to ensure your chatbot can not only provide answers, but can have an actual conversation with your customers, providing them with a natural and intuitive experience. This is achieved with the use of Natural Language Processing.

Hybrid chatbots

The true power of a successful digital assistant lies in the combination between Conversational AI and the easy and intuitive multiple choice options. By having the most frequently asked questions readily available in your chatbot as simple buttons to click, the majority of customers can be assisted in a matter of seconds. Customers with more complex or unique questions can simply type in what they’re looking for and the powerful AI will take over to provide the answers.

But what if your chatbot doesn’t know the answer to a question yet? That’s when your chatbot becomes a true part of your service team. These questions will automatically be forwarded to an available colleague while the unknown question is saved, so it can be later added to the chatbot. The service agent receives a warm handover with a complete overview of the customer, so they can jump in right where the chatbot left off. This is how your customers are provided with an excellent service experience, and your team has more time to focus on complex questions instead of just responding to FAQ.

Step 2. Channels

Now that you know what a chatbot is, let’s take a look at the different channels you can use to automate your conversations. 👇

Natural Language Processing is a method of AI which involves recognising words, interpreting sentences and understanding the intention behind asked questions. In a chatbot, this means that instead of selecting from a set of predetermined options, customers can simply type in any question they have and the chatbot will respond accordingly. Thanks to , variations in customer input are irrelevant as your chatbot can learn to recognise different phrasings of a question, spelling mistakes or synonyms. An AI-chatbot understands the intention behind the question and provides customers with the correct response.

artificial intelligence
Channels