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Field variable

Before the detailed introduction of each step, let's take a look at what is field(variable). It might take you a moment but this is essential to know more about the system. Field, aka variable, is a container to hold a value.
Classification
Description
system field and custom field
system field is created by the system with pre-defined variable name and type, while custom field is defined by yourself
bot field and user field
bot field is shared in the whole bot, while each user has his/her own set of user fields
text field, number field, boolean field, date field, datetime field and JSON field
see variable type

User Field

User field belongs to users. For example, each user has their own name and email address. So "name" and "email" are user fields.

Bot Field

Bot field belongs to the bot. For example, a restaurant bot holds an address and contact number of the restaurant. So "restaurant_address" and "restaurant_contact" should be created as bot fields. Because you don't want to manage different addresses or contacts of your restaurant for every user.

System Field

System field is created by the system with pre-defined variable name and variable type. There are system bot field and system user field:
Some system fields only exist in the specific channel. Check the table below for how to edit system field:
Field Name
Field Type
Variable Type
Description
How to Edit
User Ns
user field
text
user identification in
non-editable
User Id*
user field
text
user identification from the channel
non-editable
First Name
user field
text
profile info
in Question Step/Action Step
Last Name
user field
text
profile info
in Question Step/Action Step
User Name
user field
text
profile info
in Action Step
Gender
user field
text
profile info
in Action Step
Email
user field
text
profile info
in Question Step/Action Step
Phone
user field
text
profile info
in Question Step/Action Step
Profile Image
user field
text
profile info
in Question Step
Locale
user field
text
profile info
non-editable
Timezone
user field
text
profile info
non-editable
Language
user field
text
profile info
in Action Step
Subscribed
user field
datetime
subscribed time
non-editable
Last Text Input
user field
text
user's last input
edited by system
Last Interaction
user field
datetime
last action time
edited by system
Last Button Title
user field
text
last button pressed
edited by system
Flow Ns
bot field
text
flow(bot) identification
non-editable
Sub Flow Ns
bot field
text
sub flow identification
non-editable
Page Name
bot field
text
connected Facebook page name
non-editable
Page Id
bot field
text
connected Facebook page id
non-editable
Page User Name
bot field
text
username of the page in Facebook
non-editable
Last FB Comment
user field
text
user's last comment text in the Facebook page
edit by system
Last FB Comment Post Id
user field
text
post id of where user put the last comment
edit by system
Last FB Comment total tagged users
user field
number
tagged users amount in last comment
edit by system
Last FB Comment total new tagged users
user field
number
tagged but haven't subscribed(to bot) users amount
edit by system
Last FB Comment is existing users
user field
number
before this comment, is he/she an existing user? yes=1,no=0
edit by system
Live Chat Url
user field
text
(for agent) visit to talk to user in live chat
edit by system
NOW
user field
datetime
current time in user's timezone*
edited by system
TODAY
user field
date
current date in user's timezone*
edited by system
BOT_CURRENT_TIME
bot field
datetime
current datetime in workspace's timezone
edited by system
ITEM
user field
array (JSON)
each item in a JSON
in "For Each" message
SELECT
user field
array (JSON)
selected item
in "Select" new step
SHOP
bot field
array (JSON)
store information
in Ecommerce Integration
CART
user field
array (JSON)
user shopping cart
in Action Step
ORDER
user field
array (JSON)
user's last order
edited by system
User
user field
array (JSON)
user's profile
edited by system according to other profile values
DialogFlow
user field
array (JSON)
DialogFlow response
edited by DialogFlow agent
If the channel doesn't support timezone in user's profile, or, the channel supports but the user don't have a timezone value, workspace timezone will be used instead.

User Id in Different Channels:

Channel
Meaning
Example Value
Facebook
Unique Id in your Facebook page
6288386817841812
Instagram
Unique Id in your Instagram bot
6570462892993643
Telegram
Unique Id in your Telegram bot
1173717756
Slack
Unique Id in your Slack workspace
U017MKNENH
WeChat
Unique Id in your WeChat account
oNzS3wpEjnA3tXmOcNxpqtAnBwWg
WhatsApp
User's phone number without +
61412345678
SMS
User's phone number
+61412345678
Voice
User's phone number
+61412345678
Google
Conversation Id from Google
8095938e-90cf-4347-ab94-9224308672b0
Line
Unique Id in your Line bot
Ub02c77c69c59c5be5597d58ce2701ebe
Viber
Unique Id in your Viber bot
mdY9hOWdeQC6J/Sl19Qh8A==
Vk
Unique Id in your Vk bot
705862439
The unique id from the channel is only unique in your Facebook page, Telegram bot, Slack workspace or WeChat account, not the unique id in the whole Facebook, Slack, etc.

Variable Type

There are 6 types of variable in Sendly:
Type
Storage
Example
Operations Supported
Text
letters, words, sentences...
Hi, Sendly.
cutting, change case, encode, decode...
Number
numbers
123.45
+ - x ÷, mod, power, log, root, round...
Boolean
either "1" or "0", for true or false
1
assign
Date
date
2021-03-30
format, add months/weeks/days
DateTime
date and time
2022-01-01T12:00:00+10:00
format, add months/weeks/days/hours/minutes
JSON (array)
a series of variables
{"name":"Jack", "age":"20"}
load, get, update, remove, count, sum, average, sort, shuffle, reverse...

Boolean Value

When these values stored in the field, the boolean return false, otherwise it goes true:
  • null
  • empty
  • 'false'
  • false
  • 'no'
  • 0

Create Custom Field

Wow, now you are a master 👨‍🎓 of field! Let's try it out! 😎😎
You can create variables in 2 ways:
Place
Type Supported
in Contents section
user field & bot field
anywhere you need to map result to variable, e.g. Question step, Integration, etc
user field only

Create Custom Field in Contents Section

​
  1. 1.
    go "Contents" from the left sidebar
  2. 2.
    select User Fields or Bot Fields
  3. 3.
    use folder to organise your fields if needed
Click the blue "+ New User/Bot Field" button on the right side to create a field. "Field Name" is a must. You can use any character to separate words like underline or space. We suggest you keep the field name as concise as possible, to avoid any possible display issue.
After that, pick a variable type. Add default value or description if needed. (default value is for bot fields only)
Folders can be used to organise variables. Trust me, you will need it when your flow goes big. 🧐

Create Custom Field in Question and Action Step

To create new fields in for example, the question step:
Type in a new variable name in the "Enter Field Name" box and click it in the drop-down list. Select correspond variable type and here you go.
Another example, create in an integration: