> For the complete documentation index, see [llms.txt](https://help.flochat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.flochat.ai/flow-builder/steps/send-notification.md).

# Send Notification

This action allows your bot to send notification through various channels, including

* Email
* Slack
* SMS
* Phone Call
* WhatsApp
* Telegram
* Viber
* Live Agent

It's all in the "Notification" of your Action step.

<figure><img src="/files/8JMaWBzchXkf8O9U1i3s" alt=""><figcaption></figcaption></figure>

### Email Notification <a href="#email-notification" id="email-notification"></a>

To send an email notification, you will need to setup your email integration first. Check [how to setup email integration](/platform/email-templates.md)?

<figure><img src="/files/ouXGDojnFVsZCq9MbhVV" alt=""><figcaption></figcaption></figure>

Unlike "Send Email" step, email notification only supports text message type. Check "[Send Email](#email-notification)" step in "Email Integration" page if you need more message types like images, buttons, files, etc.

Put the sender's address at "Email Profile" and the receiver's address at "To Email".

### Slack Notification <a href="#slack-notification" id="slack-notification"></a>

Similarly, to send a slack notification, you will need to setup your slack integration first. Check how to setup slack integration?

<figure><img src="/files/LphZJmSYb5oZlkhsHEbC" alt=""><figcaption></figcaption></figure>

In the pop-up window,

1. choose a Webhook
2. choose a default channel or name another one
3. pick a message type, add as many as needed
4. for example, "Section" type, put your message at area 4 and add photo or field value if needed
5. use the "Test" button to send the message for test and adjust accordingly
6. once finished, click "Save".

### SMS Notification <a href="#sms-notification" id="sms-notification"></a>

Setup a sender number before you make a SMS notification. Check how to add [phone number](/platform/connect-to-channels.md#whatsapp-sms-voice-bot)?

You can use the "generate random text" operation with text variable to get a random security code and send out for verification purpose.

<figure><img src="/files/oO9eW9awoBHyBoU7u8tu" alt=""><figcaption></figcaption></figure>

Choose a sender and receiver, put message and here you go!

### Make Phone Call <a href="#make-phone-call" id="make-phone-call"></a>

Same as SMS notification, a phone number is needed to make a phone call. Check how to add phone number?

<figure><img src="/files/lHnMIAVhj477x3b9LVuM" alt=""><figcaption></figcaption></figure>

Moreover, you must make a voice flow connected to this phone number otherwise your voice bot don't know what to say.

### Ref Payload <a href="#ref-payload" id="ref-payload"></a>

**Ref payload** is used to passing on a message to the voice bot.

For example, set the payload to "support" here in the notification action and in your voice flow:

<figure><img src="/files/MNidxofPTppjsqRbkPOA" alt=""><figcaption></figcaption></figure>

Goto the **Start Step** in your **Main Flow** and save the ref payload in a custom field.

{% hint style="info" %}
You can pass on a JSON variable in the ref payload but base64 encode and decode are needed before and after this. See base64 operations in **Set Custom Field**.
{% endhint %}