Getting Support

Providing you the best support we can is our upmost priority.

For the fastest and easiest way to get immediate support is via our website chat widget. That can be found within the builder dashboard and also via the website.

Where to find the support channels

You can reach out to our support directly within your chatbot dashboard:

Type	Location	Channel
Bug reporting	Dashboard	Email
Feature request	Dashboard	Email
Billing	Dashboard	Email
General	Dashboard	Website chat

Timings can be delayed during busy periods. Before you reach out to us, be sure to check via our support documents as the answer might just be there 🤗

Support channel	Response Time
Website chat	Immediate - 60 minutes
Email	24 hours
Video chat	Prior booking or within website chat

Website chat

We have a great automated support to give you some basic guidance, but its always great to know that there's always a human on the other side waiting to jump in.

Video chat

If there is a need to hop on a video call with you. That's no problems at all, as most things can be answered faster than the back and forth using text. If we deem it necessary, we will provide you with a video meeting link via the website support chat.