> For the complete documentation index, see [llms.txt](https://help.flochat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.flochat.ai/contents/tags.md).

# Tags

Tag a user by user's type, situation, status, etc for better management.

### Create Tag <a href="#create-tag" id="create-tag"></a>

In your workspace, go "Tags" from the left sidebar.

You can also create tag by just typing in a new tag name and click it wherever you add tag.

<figure><img src="/files/iVqiLtpdT8WiBa8aIELJ" alt=""><figcaption></figcaption></figure>

<div align="left"><figure><img src="/files/YD8cXMDrSPkjIFIbrgft" alt=""><figcaption></figcaption></figure></div>

And now the new tag is created, you can view all tags via the main tag display 'as shown below'

<figure><img src="/files/xbgp9nGCsX6aGhnCIYIX" alt=""><figcaption></figcaption></figure>

### Add / Remove Tag <a href="#add-remove-tag" id="add-remove-tag"></a>

In the Action step, click "Flow Actions", then you can see "Add Tag" and "Remove Tag" options.

<div align="left"><figure><img src="/files/csGDlin5Z2uXGC6eYyb0" alt=""><figcaption></figcaption></figure></div>

### Use Tag in Condition Step <a href="#use-tag-in-condition-step" id="use-tag-in-condition-step"></a>

Use [condition](/flow-builder/steps/condition-step.md) step to help you guide users with different tags to different steps.

<figure><img src="/files/DM4J4JCU0mcgKliy8yu5" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/W2FzjJIlOxZO3wOU9bXs" alt=""><figcaption></figcaption></figure>

### Use Tag in Live Chat <a href="#use-tag-in-live-chat" id="use-tag-in-live-chat"></a>

You can also manually add / remove / check tag for each user in "Live Chat" from the left sidebar.

<figure><img src="/files/4tLVnlOG1WYsdSKxk0bL" alt=""><figcaption></figcaption></figure>