# Tags

Tag a user by user's type, situation, status, etc for better management.

### Create Tag <a href="#create-tag" id="create-tag"></a>

In your workspace, go "Tags" from the left sidebar.

You can also create tag by just typing in a new tag name and click it wherever you add tag.

<figure><img src="/files/iVqiLtpdT8WiBa8aIELJ" alt=""><figcaption></figcaption></figure>

<div align="left"><figure><img src="/files/YD8cXMDrSPkjIFIbrgft" alt=""><figcaption></figcaption></figure></div>

And now the new tag is created, you can view all tags via the main tag display 'as shown below'

<figure><img src="/files/xbgp9nGCsX6aGhnCIYIX" alt=""><figcaption></figcaption></figure>

### Add / Remove Tag <a href="#add-remove-tag" id="add-remove-tag"></a>

In the Action step, click "Flow Actions", then you can see "Add Tag" and "Remove Tag" options.

<div align="left"><figure><img src="/files/csGDlin5Z2uXGC6eYyb0" alt=""><figcaption></figcaption></figure></div>

### Use Tag in Condition Step <a href="#use-tag-in-condition-step" id="use-tag-in-condition-step"></a>

Use [condition](/flow-builder/steps/condition-step.md) step to help you guide users with different tags to different steps.

<figure><img src="/files/DM4J4JCU0mcgKliy8yu5" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/W2FzjJIlOxZO3wOU9bXs" alt=""><figcaption></figcaption></figure>

### Use Tag in Live Chat <a href="#use-tag-in-live-chat" id="use-tag-in-live-chat"></a>

You can also manually add / remove / check tag for each user in "Live Chat" from the left sidebar.

<figure><img src="/files/4tLVnlOG1WYsdSKxk0bL" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.flochat.ai/contents/tags.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.