> For the complete documentation index, see [llms.txt](https://help.flochat.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.flochat.ai/chatbot-guide-for-beginners.md).

# CHATBOT GUIDE FOR BEGINNERS

- [Introduction](https://help.flochat.ai/chatbot-guide-for-beginners/introduction.md)
- [What is a chatbot](https://help.flochat.ai/chatbot-guide-for-beginners/what-is-a-chatbot.md): Phones ringing, new emails coming in non-stop and colleagues working round the clock to keep up. A familiar image to many.
- [Channels](https://help.flochat.ai/chatbot-guide-for-beginners/channels.md)
- [Benefits & importance](https://help.flochat.ai/chatbot-guide-for-beginners/benefits-and-importance.md)
- [Use cases](https://help.flochat.ai/chatbot-guide-for-beginners/use-cases.md)