# CHATBOT GUIDE FOR BEGINNERS

- [Introduction](/chatbot-guide-for-beginners/introduction.md)
- [What is a chatbot](/chatbot-guide-for-beginners/what-is-a-chatbot.md): Phones ringing, new emails coming in non-stop and colleagues working round the clock to keep up. A familiar image to many.
- [Channels](/chatbot-guide-for-beginners/channels.md)
- [Benefits & importance](/chatbot-guide-for-beginners/benefits-and-importance.md)
- [Use cases](/chatbot-guide-for-beginners/use-cases.md)